FAQ
Questions we get asked
If yours is not here, write to us and we will answer it directly.
What does Pingtail actually do?
We build and operate our own SaaS products — ChatPeDukaan for WhatsApp commerce and ProtectAffiliate for affiliate link protection — and we take on client engineering and marketing work across web, mobile, data and integrations.
Do I need my own WhatsApp Business Account to use ChatPeDukaan?
Yes. ChatPeDukaan connects to a WhatsApp Business Account that belongs to your business. We guide you through connecting it during onboarding; you stay the owner of the account and the number.
Who owns the data in my account?
You do. Your catalog, orders and customer records belong to your business. We process them to run the service on your instruction, and you can request an export or deletion at any time. See our Privacy Policy for detail.
How is pricing decided?
Pricing depends on volume, integrations and the level of support you need, so we quote against your actual requirement rather than publishing a list price. Send us your details and we come back with a written quote.
How long does an engagement take to start?
For product onboarding, days. For custom engineering work, we scope first and give you a written timeline before anything begins.
Do you work with businesses outside India?
Yes. We are registered in India and most of our customers are Indian, but we take on work from other markets where we can support the timezone.
Can I cancel?
Yes. Subscriptions can be cancelled in line with our Refund and Cancellation Policy, and you can export your data before the account closes.
Still have a question?
Tell us what you are working on and we will come back with a straight answer on scope, timeline and cost.
Ask us